Sim Demon Ltd
Location
Tiverton, Devon | United Kingdom
Job description
Closing Date: Sunday 10th March 2024,
Are you interested in SIM racing, flying, VR, cars, planes and technology? SIM Demon is offering this exciting opportunity to become part of both the team and the business at our NEW, two-floor SIM Centre, Showroom and HQ offices in Tiverton, Devon. With great benefits and a competitive salary for this full-time position.
This interesting, exciting and varied job opportunity has become available at SIM Demon due to continued growth. SIM Demon has a vacancy for a Technical & Customer Service Assistant. A team member who can multi-task and help us with a wide variety of customer-focused and support services. As a growing company specialising in a niche market product, the daily demands are wide and varied. Sometimes it can be busy advising and supporting customers with products they have already bought or helping with the products they are looking to buy. These duties will typically be office-based, however when a customer buys a complete simulator rig it may need to be installed on their premises, the rig will also need to be built, components added, set up for use and the software installed so that it is ready to be delivered, demonstrated and signed off to the customer.
This preparation will take place on the company premises. Installations though will require travelling and working outside office hours. SIM Demon also provides rigs that can be hired for events such as track days, team building, corporate and parties. These events will always take place in other parts of the county which is why there is a need for the commitment to travel.
These events are always interesting, and fun and bring an unpredictable element to the job role. This is an essential part of this job role which needs to be considered carefully. Reliability is critical for these events, with the added ability to think on your feet
The job will involve working closely with the owner of SIM Demon with the specific aim of responding to the unexpected demands that turn up in a niche market such as ours. These demands will have to be dealt with quickly, efficiently and willingly whatever the needs might be so adaptability is a must-have quality.
To be suitable for this role you will need to be:
Technically minded and practical to help build and install our simulator rigs
Be able to carry out a variety of tasks involving heavy equipment
Available and willing to travel when needed for training days, events, track days and installations. These events are often during weekends and evenings
A good communicator able to respond to customer questions in writing and by phone
A confident user of computers and Microsoft Office applications
In possession of a valid driving licence
Be committed to a flexible approach to fulfil the needs of this job role
Comfortable and confident when dealing with customers and the public at events and in our showroom
Desirable qualities that will help fulfil the job role:
Experience with computer hardware, gaming or simulators
Enthusiasm for working with technology, simulators, cars and planes
A gamer at heart, enjoy SIM Racing/Flying already
Knowledge of the SIM market and existing brands that are available
Knowledge of social media platforms
In Return:
Competitive Salary
Pension
Flexible working
28 Days holiday
Training and support to progress
A great team around you, in a fun working environment
Everything you will need to do your job to the highest of standards
The option to help shape our exciting future
For the right person, this job role will be a fun, challenging and satisfying one. You will have a varied working week where the unexpected could crop up at any time. If you think this job could be for you, spend time looking at our website to understand our company and look at racing and flight simulator social media posts. By doing this you will gain valuable insight into what SIM Demon is and what you could expect when working for us. As the company grows, we will be looking to introduce a share reward scheme, bonus and also annual pay increases.
There will be three stages in the 6-month probationary period. After the first month, we will have an informal meeting to discuss how you are progressing with the training programme. At 3 months you will have a formal appraisal and then at 6 months a final appraisal. This process is to make sure you are happy in the job, that you want the position to become permanent and to make sure that all of the needs of the job are being met for the well-being of the company.
Application form on website.
Job tags
Salary
£22.91k per annum
