Temporary Client Services
Location
Weybridge, Surrey | United Kingdom
Job description
Weybridge Temporary £26,000 - £28,000 per year
- Do you have customer service experience?
- Like Working in a supportive environment ?
About Our Client
A well known client in the Weybridge area is looking for an Immediately available Temporary Client Services candidate to join their Admin and Secretarial team
Job Description
Responsibilities of Temporary Client Services
- Processing and maintaining orders in SAP in order to meet the customers delivery deadlines; and ensuring that all orders processed are within the company discount policy.
- Updating customers throughout the order lifecycle ensuring high quality responses to all enquiries. Liaising with internal departments to ensure customer expectations and deadlines are met.
- Investigating alternative product options and solutions to customers when requested product is unavailable.
- Ensuring Order Maintenance is carried out to create an accurate open order book to ensure sales planning factory forecast and sales landing forecast are appropriate.
- Working with Finance to highlight any orders that are blocked due to credit issues, thus ensuring orders can be delivered according to customer's requirements.
- Following up with warehouse and transport company to resolve any logistics issues affecting my orders.
- Processing any stock check enquiries from customers or internal departments.
- Creating credit notes when required and investigate any credit note disputes providing a timely resolution to any issues.
- Co-ordinating, escalating and resolving ongoing issues or disputes (via the dispute system) with senior team members to ensure their timely and successful resolution.
The Successful Applicant
A successful applicant will have experience with the above & be available on short notice
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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Job tags
Salary
