NHS Jobs
Location
Sheffield | United Kingdom
Job description
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others for a minimum of 20 hours per week. We require a high level of flexibility to ensure we have adequate cover throughout the week. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the practice and patients Greet patients and visitors to the practice Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols Respond and/or redirect all patient and visitor requests accordingly Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed Registering new patients and temporary residents Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets, forms, sample bottles etc as appropriate Answering incoming telephone calls, ensuring calls are documented and redirected accordingly Undertake administration tasks as allocated by the Patient Services Manager Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes) Check emails on a daily basis Regularly check tasks and notification on SystmOne This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Management team. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures The post-holder must be understanding and approachable to patients and able to respond to patient requests The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines The post-holder must clearly understand the importance of maintaining patient and data confidentiality
Job tags
Salary
