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Location

Peterborough, Cambridgeshire | United Kingdom

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Job description

About the role

As a Payroll Analyst for Zellis you’ll provide an effective and efficient payroll service to a specified customer base, ensuring the accurate and timely delivery of the agreed services. You’ll respond to requests, queries and issues raised in a friendly, helpful and efficient manner, enhancing customer satisfaction and loyalty. You’ll work alongside your colleagues to support your Team Leader, driving a quality service delivery to the customer base and continuously look to improve the processes and service provided.

Key responsibilities include:

• Completes and owns payroll processing cycle for allocated customers.
• Ensures data is received in the right format an in time to complete payrolls to agreed deadlines.
• Ensures all payroll processes and procedures are accurately documented, updated regularly.
• Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
• Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
• Receives and records customer enquiries and provides enhanced information in response to customer requests.
• Handles complex payroll queries escalated from the client.
• Considers and proposes any new ideas which could add value to the customer and improve business performance.
• Prioritises and actions daily tasks to be accomplished to meet SLAs.
• Provides and maintains regular data/statistics/reports.
• Develops and maintains a good working knowledge of Zellis products and services.
• Ensures company confidentiality at all times and manages data under security policies.

Skills & experience

• Solid payroll knowledge and relevant previous experience.
• CIPP qualified desirable.
• Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable.
• Excellent numeracy skills.
• Strong customer interaction skills (by telephone, face-to-face and written).
• Excellent prioritisation skills, with high level of attention to detail.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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Job tags

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Salary