Telford Hotel, Spa & Golf Resort
Location
Telford, Shropshire | United Kingdom
Job description
Assistant Spa Manager Telford Hotel, Spa & Golf Resort Great Hay Drive, Sutton Heights, Telford, Shropshire, TF7 4DT
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Are you currently working within a Spa environment and seeking a new challenge?
Do you want to work for a hotel brand who are growing and can offer future development opportunities?
As the Assistant Spa Manager for the hotel, you will support the Leisure & Spa Manager on a day to day basis but you will be ultimately responsible for creating an environment where your clients feel relaxed, providing high quality treatments and service at all times.
What will I do?
- Carry out Elemis treatments to the satisfaction of our guests
- Ensure you are knowledgeable of all Elemis spa products and treatments
- Ensure our brand standards are maintained at the highest level
- Assist with leading the spa team and ensuring all training is up to date
- To maintain a high level of customer service and provide information to guests about available treatments.
- To ensure that all payments are processed correctly and logged
- To ensure that stock levels in the department are kept to the required level and to order new stock as and when required in-line with departmental budgets
- To ensure that all potential sales opportunities are maximised
Is this the role for me?
- Previous experience in a spa capacity
- Experience within a hotel spa environment would be distinct advantage
- Relevant qualifications – either Spa NVQ Level 3 or above
- Supervisory/Management experience
- Passionate about providing an outstanding service to customers
- KPI and target driven
- Ability to multi-task
Why The QHotels Collection?
- Family and Friends discounts in hotels across The QHotels Collection
- Free onsite parking
- Various Employee celebratory days throughout the year
- Support with training & professional qualifications, including course fees!
- Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio
- Internal talent exchange network
- Access to an Employee Assistance Programme, 24/7, 365 days a year
At The QHotels Collection, we are proud to be a Disability Confident employer. Our culture centres around diversity, inclusion, and equal opportunities for all. If you would like to discuss your application further in relation to the Disability Confident, please do reach out via email to [email protected].
The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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