Customer Service & Operations Apprentice
OMVITA LABS LTD
Location
Epping, Essex | United Kingdom
Job description
What you will do in your working day
Customer support
- Daily communication with customers via email, social media and phone to answer questions, solve problems and listen to feedback
- Manage orders and refunds using our e-commerce system
- Liaise with warehouse teams to co-ordinate deliveries
- Develop templates and tools to make customer support efficient
- Produce a weekly performance report on customer support activities
Inventory Management
- Produce weekly inventory reports
- Help to prepare a monthly inventory forecast and production schedules
- Coordinate logistics between warehouses
- Create purchase orders and liaise with suppliers
- Reconcile inventory and investigate discrepancies
Product Management
- Develop, maintain and organise product specifications and lab testing reports in a way that the team can easily access important information
- Weekly audit of customer reviews to identify issues and areas for improvement
- Maintain a feedback loop between customers and the product development team
- Assist with product and packaging research
- Obtain quotations from existing and new suppliers
The training you will be getting
- You will be working towards a Level 3 Customer service specialist standard
- Functional skills level 2 in maths and English if required
What to expect at the end of your apprenticeship
- Customer Service Supervisor/Manager (managing customer service team)
- Opportunity to move into senior business operations role
Job tags
Salary
£10.98k per annum
