Infrastructure Engineer

Location

Abingdon, Oxfordshire | United Kingdom

Job description

About RM
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.  

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.   

The opportunity

The Infrastructure Support Engineer function has an important role to play in relation to our in-house and hosted infrastructure. The successful candidate would support and maintain the infrastructure and also provide project support in relation to the maintenance and migration of Infrastructure; the engineer would also act as an escalation point within the Infrastructure team to provide technical and troubleshooting advice. 

The position comes with the opportunity to be heavily involved in various infrastructure projects, the candidate would need to be flexible as some travel within the UK may be required on occasion to provide on-site project support in one of our UK offices, and, would also be flexible to cover emergency out of hours support on a rotational basis.

We can offer you a competitive salary + Benefits

Working as part of a wider Infrastructure team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. 

Your key responsibilities:

• Providing project support in the maintenance and migration of Infrastructure.
• Provide technical support to internal support teams through escalations.
• Develop and document technical infrastructure solution designs and specifications that satisfy the functional and technical requirements.
• Assess technical options for each solution in Infrastructure implementation projects; evaluate possible technologies; make and defend technology recommendations.
• Decompose technical solution specifications into work packages; document prerequisites and dependencies for the work packages; and estimate the level of effort and resource level/skill necessary to implement each work package.
• Develop technical proofs of concept, as necessary, to validate proposed solutions designs, reduce technical risk and minimize level of effort uncertainty.
• There will be a requirement to travel to RM offices in the UK, sometimes at short notice.
• There may be a requirement to visit RM offices outside the UK on occasion.

Our ideal candidate would demonstrate the following behaviours.

• Experience in IT Infrastructure design and Implementation
• Self-driven with minimal supervision
• Logical, analytical approach to problem solving
• Good communication skills, both written and spoken
• Must be a team player, energetic with a positive attitude
• Excellent planning, organising and time management skills
• Demonstrates attention to detail
• Ability to evaluate technical alternatives considering business needs, technology fit, cost/benefit etc.
• Ability to deliver on commitments while working on multiple projects concurrently

Essential

• Experience in supporting and managing on-premise, Cloud, and hybrid infrastructures
• In depth knowledge cloud technologies such as Azure.
• Exposure to VMWare & Hyper-V
• Familiar with preparing server/network equipment Hardware spec
• Experience of Network Management – Routing & Switching, Fibre, VPNs, Aruba Wireless

Desirable

• Experience with Firewalls (Cisco ASA / Fortinet)
• Knowledge of Active Directory, DHCP, DNS
• Windows Server / Linux
• Knowledge of Backup Solutions such as CommVault and Veeam
• Powershell scripting

What’s in it for you?  

At RM we recently introduced My Work Blend @RM which provides office - based colleagues with multi location and hybrid working options to suit them . As well as your office base , you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.  

At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us a t [email protected] .  

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available , some roles are also eligible for a performance-related bonus .  

There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment , or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.  

Job tags

Salary