Association of Learned and Professional Society Publishers
Location
South Yorkshire | United Kingdom
Job description
Welcome to the ALPSP Jobs Board which lists all the latest vacancies from both ALPSP members and non-members in the publishing community. The Jobs Board will be promoted via the ALPSP Jobs Forum and social media.
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As Sales Operations Lead, you will assume responsibility for the end-to-end sales operations required to support the rapidly growing institutional-facing business at PLOS. Reporting to the Head of Sales Operations, you will ensure processes, data and resources are in place to enable the institutional business to achieve its strategic and commercial objectives. Working closely with colleagues in Sales, Product, Marketing, Finance and Publishing Operations, you will lead a process of continuous improvement to scale and evolve the sales operations process in response to internal and external stakeholder requirements.
As the ideal candidate, you are a service oriented problem solver who uses a consultative approach to contribute to growing the organization’s top and bottom line. With strong written and oral communication skills you will have a clear ability to manage multiple consecutive streams of project-based work within a global organization. You will have experience building relationships with operational and commercial teams to deliver agreed objectives, and be able to demonstrate success in taking ownership of and improving complex processes. You will be passionate about good data and use initiative to encourage best practice in this area. Working within a mission driven organization, you will be excited by an opportunity to play a part in delivering services that enable positive change in research communication.
Financial and Business Responsibilities:
Oversee compilation of sales data and quotations to support new business and renewal discussions to drive growth of PLOS’s institutional revenue streams
Contribute to agreement modeling for large-scale prospects and opportunities
Support timely and accurate forecasting and budgeting of institutional revenue and articles
Support contractual drafting for Agreements in collaboration with Legal, customers and Sales colleagues
Oversee the institutional customer onboarding process, working with Marketing and the Sales Coordinator to onboard new institutional partnerships, coordinate collateral, share information with customers and update internal systems as necessary
Ensure optimal communication of key data to existing customers and external partners, facilitating close engagement and timely delivery and working to troubleshoot issues
Build and communicate high-level and detailed analysis of sales performance against targets and deal health of existing agreements
Ensure business rules for institutional agreements are regularly reviewed and adhered to, in collaboration with Sales, the Publisher, Funder & Institutions and Finance
Contribute to periodic review of business models in line with portfolio development, global publishing development, sales strategy, market opportunities and PLOS strategy in mission
Collaborate with teams across PLOS as needed with regards to business rules, process improvements, product development, planning, and implementation of any changes to sales strategy
Advocate for institutional business needs and requirements within the relevant internal programs, projects and working groups
Liaison with third parties, as required e.g., sales agents and external vendors
Process and Workflow Responsibilities:
Manage the institutional sales operations process and ensure individual work streams are managed and monitored as a cohesive body of work
Lead an annual planning process for the institutional business renewal cycle, facilitating cross departmental engagement and taking ownership for stakeholder management
Work closely with the Sales Directors and the Publisher, Funders & Institutions regarding short and long-term sales strategy to understand implications for the sales operations process
Communication and tracking of key performance indicators, improvements, changes, and the roadmap for optimization of the sales operations more generally to internal stakeholders at PLOS
Work as necessary to aid collaboration with external partners and community initiatives, such as the OA Switchboard
Foster culture of continuous improvement to the sales operations process via chairing cross-departmental working groups and engagement with key internal stakeholders
Required Skills and Experience
Preferred Knowledge and Experience
ALPSP members can submit details of job vacancies for free. This service is also available for non-members for a fee of £250 (plus VAT where applicable) per vacancy for up to one month. Any questions? Contact Lizzie Drummond .
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