Location
Slough, Berkshire | United Kingdom
Job description
DO YOU HAVE WHAT IT TAKES The primary objective of this position is to deliver an unparalleled standard of customer service within the hospitality industry. By fostering and upholding strong client relationships, you will serve as the embodiment of Link Spaces to both our internal and external clientele. Your role demands robust customer service instincts, keen attention to detail, and a steadfast commitment to going the extra mile for our clients.
In this role, a warm and approachable demeanour is essential, combined with a proactive and enthusiastic approach. Managing diverse priorities and furnishing accurate information to our clients and suppliers is a core responsibility, making an unwavering attention to detail a prerequisite. The overarching aim is to ensure that our clients, members, and visitors feel at ease, appreciated, and well-cared-for during their time at our premises.
WHAT YOUR DAY-TO-DAY WILL LOOK LIKE
- Greet and welcome all clients and guests, serving as an exceptional first point of contact.
- Deliver exceptional customer service to meet the expectations and requirements of our clients and members.
- Foster strong client relations, oversee client check-ins and check-outs, handle ad hoc requests and reservations.
- Provide services and support tailored to individual client preferences.
- Manage the facility, taking responsibility for health and safety, overseeing facilities, and providing support to clients.
- Undertake any reasonable tasks as requested by management.
- Manage telephone calls with professionalism, offering a cheerful and clear tone.
- Organise postage and document courier services, handle mail, and oversee incoming and outgoing deliveries.
- Coordinate conference room bookings, arrange meeting refreshments, and facilitate other special arrangements.
- Handle secretarial and administrative duties for clients upon request.
- Ensure that clients' requests and demands are addressed to the best of your professional ability, including the management of inquiries, complaints, and feedback.
- Propose and contribute to the improvement of service standards, working in collaboration with the Venue Manager.
- Uphold and enforce the companies service standards consistently.
- Cultivate relationships at all levels, including colleagues, clients, suppliers, and our management team.
- Understand and adhere to budgets and forecasts to ensure efficient operations of your workplace.
YOU SHOULD POSSESS - Previous experience in customer service and hospitality is advantageous.
- Demonstrated proficiency in both written and spoken English.
- An outgoing personality, strong communication skills and great team player
- Exhibit a proactive, dynamic, and enthusiastic approach, coupled with a willingness to embrace learning and personal development.
- Good telephone etiquette and the ability to handle secretarial duties efficiently, even under tight deadlines.
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
- Contribute positively as a team player and thrive under pressure, skilfully managing adiverse array of tasks
#J-18808-Ljbffr
Job tags
Salary
