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Location

Bournemouth, Dorset | United Kingdom

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Job description

We’re looking for an Account Manager to join our team on a hybrid basis; with a combination of home and office-based working. Your aim is to grow your assigned client base renewal rate through driving user engagement with Glenigan.

• Grow your assigned client base renewal rate through driving user engagement with Glenigan
• Successfully negotiate annual contract renewal for all assigned accounts
• Pro-actively monitor assigned clients service usage/ROI against objectives
• Respond to support requests, in an efficient and timely manner

Key Accountabilities

Your key accountability will be to increase user and company engagement with Glenigan to meet monthly & quarterly renewal billings targets through upselling your accounts and holding annual price increases.

You will be responsible for an assigned group of clients dealing with support enquiries and proactively managing the account throughout the subscription maintaining and establishing contacts throughout the company.

In addition, pro-active appraisal of each assigned client’s usage against their objectives and expectations determined and agreed at the outset along with the sale of appropriate additional services to optimise usage and payback.

You must be able to maintain a clear understanding of service usage in the context of each clients business. Operating with professionalism, thoroughness and timely efficiency, the nature of the role requires ownership of sometimes difficult user problems or dealing positively with an occasional customer complaint and seeing it through to a positive and timely conclusion.

Thoroughness in record keeping and the efficient maintenance of accurate Client contact is an absolute requirement of this responsible role.

Qualifications and experiences

• Dealing with others over the telephone in an Account Management or Sales Role
• Experience of working within the Construction Industry would be an advantage
• Ability to deal calmly with pressured situations
• Understanding of the construction industry
• Knowledge of Glenigan website and services would be beneficial
• Knowledge and competent use of Microsoft Excel and Word
• Minimum three years work experience
• Business to Business experience
• Experience of Salesforce CRM would be beneficial

Skills and competencies

• Self motivated with a high degree of professionalism
• Ability to understand clients’ current working methods and objectives, through clear, logical
  questioning and align our service accordingly.
• Confidence, clarity, empathy, patience and professionalism when hand-holding clients through complex tasks.
• Thoroughness in maintaining accurate and up-to-date client records
• Relationship building

Personal attributes

• Confidence, clarity and patience when in communication with others
• Works effectively with minimal supervision
• Resilient
• Reliable and self-motivated with strong organisational skills

About Glenigan

At Glenigan, we deliver the most accurate and comprehensive construction sales leads in the UK.

We combine this with business analysis and forecasting, enabling businesses to make sales, win contracts and plan for future growth.

Joining us means joining an ambitious and determined team with a proven track record of year on year double-digit growth, where innovative thinking is encouraged and results are generously rewarded.

What we offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

• 25 days of holiday per year – with the option to buy or sell between 1-5 days
• Your Birthday off as a free day’s holiday
• Great learning and development opportunities
• Pension
• Employee assistance programme including wellness and medical support
• Income protection and critical illness cover

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Job tags

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Salary