IT Service Desk Analyst

Location

Epsom, Surrey | United Kingdom

Job description

#L1-Hybrid

Permanent - 37.5 hours per week - working a shift pattern 0700 - 1800 Monday - Friday. You will also work a Saturday shift approximately 1 in every 4 weeks, covering the hours of 0900 - 1700. In addition, provide cover during bank holidays and be on call 1 in every 4 Sundays from the hours of 0600 - 1800.

Grade 4

The role is to provide our customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist stakeholders with all 1st line support for all incidents and Service Requests, together with some 2nd and 3rd line support.

The IT Service Desk Analyst will be self motivated and always strive to exceed stakeholders expectations by providing solutions, whether in person or remotely or by other means necessary to deliver consistent and superior service within agreed timeframes.

Requirements

For this role the ideal candidate will need:

• To be an experienced IT Service Desk Analyst preferably in a busy environment undertaking a technical customer facing role
• Working knowledge and understanding of ITIL framework and the ability to demonstrate this. Strong experience of Microsfot Windows 11 support and installation and InTune Mobile Device Management
• Demonstrate trouble shooting and problem solving skills and escalate queries where appropriate
• Ability to communicate, verbal and written, to all stakeholders and adapt communication to the relevant audience so understandable, clear and conscise

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 or 3 days in the office (dependent on the rota) and the remaining days from a location of your choice
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be face to face, so that we ensure you have the best experience. In addition, there will be an IT skills assessment test which will need to completed onsite.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

Job tags

Salary