JACOBS DOUWE EGBERTS
Location
Banbury, Oxfordshire | United Kingdom
Job description
For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.
JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.
What’s it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.
As a Customer Service Executive, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures.
You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:
The operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, and company and society values.
Key Responsibilities
Experience in handling Logistics enquiries from customers and 3rd party Logistics suppliers
Experience in Microsoft Office: specifically Word, Excel and Outlook
Knowledge of SAP
Knowledge of customer service principles and practices
Good listening skills & initiative
Attention to detail and accuracy
Problem analysis and problem solving
Exemplary communication skills – verbal and written
#li-hybrid
Job tags
Salary