Gas Planner

Location

Chester, Cheshire | United Kingdom

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Gas Planner

Chester based with a balance of home and office working

£26,088 per year

40 hours per week, Monday – Friday, 8am - 5pm

We have an opportunity for a Gas Planner to join our Gas Planning team, based in Chester. The team of 25 Planners is responsible for planning the work for Gas Operatives across areas in England and Scotland including scheduling gas servicing and repair works using our DRS (Dynamic Resource Scheduling) scheduling system. The ideal candidate would have previous experience within scheduling work and talking to a range of customers. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you.

The role is office based, however following the successful completion of a 6-month probation period there will be an option for hybrid working.

The role of Gas Planner will include:

• Monitoring Operatives’ diaries to ensure efficiencies are gained and best routes for Operatives are taken
• Raising follow on repairs and allocating work
• Working from generic mailboxes and actioning emails
• Handling calls from Operatives, internal and external customers relating to gas works
• Actioning and booking emergency and urgent repairs in line with Sanctuary policy and procedures
• Scheduling gas servicing and repair works, using our Dynamic Resource Scheduling (DRS) system
• Communicating with customers in a timely manner concerning general queries

Skills and experiences:

• Some experience within a similar role
• NVQ2 in Customer Service or Business Administration (or similar)
• Experience of using multiple systems and processes to effectively schedule a field workforce
• Working knowledge of relevant regulations, legislation and good practice
• Proven experience of working to deadlines and prioritising workloads in a fast paced environment
• Excellent communication skills, interpersonal and customer care skills
• Ability to extract and interpret data from a number of sources along with analysing and diagnosing problems using multiple systems and implementing effective solutions

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £24,784 per annum (rising to £26,088 per annum after 12 months, subject to satisfactory performance)

Closing Date:12 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job tags

Salary

£26.09k per annum