Senior Client Services Manager
Location
Scunthorpe, North Lincolnshire | United Kingdom
Job description
Job Description - Senior Client Services Manager (232105)
Job Description
Description
Senior Client Service Manager
Scunthorpe, Hull and the wider Yorkshire area
Salary £27,000 to £30,200 pa pro rata and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our fabulous team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! You’ll manage our services which house vulnerable and complex customers. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
- Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!
You have
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- Flexible working hours (or we’re open to agreeing a work pattern with you).
- Covering services and managing a team operating in Scunthorpe, Hull and the wider Yorkshire area
- This is a role where you'll be managing a dispersed team and spend days working from home, in an office or days working remotely visiting your team and customers.
- Able to use technology for keeping our systems up to date, producing reports, managing budgets and accessing platforms and software.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !
What’s in it for you?
- 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- Generous pension scheme with life insurance of 3x salary
- We’re Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for “Wellbeing”
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore ourbenefits in detail on our website.
Finally, do let us know if there’s anything we can do, to help you shine in our process at [email protected]
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