Location
Manchester | United Kingdom
Job description
Is seeking opportunities and growing business partnerships ‘Your Thing’?
We are looking for a driven and commercially focused individual to join our Customer & Commercial Team as an Account Partnership Lead (Account Executive) to support and grow our business partnerships. If you’re tenacious and have the initiative to proactively seek opportunities to generate business growth, then this is the role for you!
About the role:
The Business and Partnerships team was formed to provide a robust response to get passengers back to utilising the railway and growing partnerships with other businesses. As an Account Executive, you will support the future growth of the team, by managing existing Customer Relationships and being at the forefront of seeking new partnership opportunities.
As we move into a new period of growth and revenue generation, there are still many challenges that you’ll face. You’ll have to be resilient and adaptable in your approach to the changing travel needs and demands of current and new business relationships. As well as showing value in Corporate Ticket Sales, during times of disruption within the railway.
Currently the Business & Partnership Team work with small percentage of businesses which operate along the Northern network. So, the potential to achieve is highly possible, if you have the determination to use your initiative and be proactive. Its not just about ticket sales, its about commercial opportunities and partnerships across the network and making those connections.
In this exciting but demanding role, based in Manchester, Leeds or York, you’ll join our dedicated and resilient team. You’ll need to match their motivation and drive, whilst sharing the team's goals and objectives of maximising Northern’s Business and Partnership revenue, by proactively seeking out new opportunities to grow revenue through constant prospecting and market awareness.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
As the Account Executive, you’ll be in a role which is exciting and demanding. Here is a taste of what your day-to-day activities could include:
Managing a portfolio of corporate accounts and develop positive relationships with customers that allow management of their needs and providing insight for future expansion of sales.
Managing ‘project sales’ e.g. Group and Education Season in order to maximise revenue, improving process and customer experience and enhancing the project.
Generating new sales using existing and potential customer networks. Maximising opportunities to upsell/cross sell Northern products and services.
Producing quarterly customer newsletter to maintain regular contact with all customers.
Inputting into marketing briefs across sales products.
Reporting on the status of accounts and transactions, detailing sales and financial data including robust maintenance of data in Salesforce.
Setting and tracking sales account targets, aligned with company objectives.
Monitoring and reporting on sales metrics (e.g. quarterly sales results and annual forecasts).
Suggesting actions to improve sales performance, identify opportunities for growth and improve customer experience.
About you:
You will be a driven and highly motivated person, with a demonstrable experience in proactive sourcing of lead generation. You’ll show an enthusiasm for sales and have the tenacity to get the job done. You’ll be customer focused and target driven, with an eye for detail and a nose for opportunity. You’ll also be able to work effectively and efficiently in a fast paced, target orientated role. As well as having resilience to succeed in and amongst challenges in an ever changing environment.
We’re also looking for the following:
Essential:
Proven work experience in a sales or account management role
Hands on experience in proactive sales by telephone and in person
Experience in a target orientated environment.
Excellent communication and negotiation skills
Ability to understand customer needs and convert them to opportunities.
Understanding of sales performance metrics (KPI’s)
Solid knowledge of CRM software and MS Office (MS Excel in particular)
An ability to deliver on time and to tight deadlines.
Good level of business acumen with a problem-solving attitude
Desirable:
Degree level qualification, preferably in business or transport
Experience working with customer insight and enacting change
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£34.06k - £40.51k per annum
