Head of Service

Location

Bristol | United Kingdom

Job description

Summary:

We are a dynamic and forward-thinking organisation seeking an experienced and accomplished individual to join our senior leadership team as the Head of Service. As a key member of the Technology team, you will play a crucial role in ensuring the seamless delivery of technology services across our entire C&C landscape.

About the role:

As the Head of Service, you will lead and inspire internal and third-party Service Desk and Application Support professionals, ensuring the delivery of IT services aligns with agreed service level agreements and exceeds customer expectations.

Your responsibilities will encompass driving best practices in IT Service Management (ITSM), overseeing incident and problem management, monitoring service performance, and implementing continuous improvement initiatives.

You will coordinate the resolution of major incidents and problems, communicate effectively with stakeholders, and actively contribute to the wider objectives of the department.

Additionally, you will manage internal and external audit requirements, collaborate with other IT leaders and business partners, and influence a budget of approximately £3 million.

About You

To succeed in this role, you should demonstrate:

Proven leadership and coaching experience in high-performing teams, preferably within a large and complex organisation.  You will also have experience of successful management of external partners.

You will be able to contribute at a senior level to the overall department and establish trust with colleagues across the business.  Ideally you will have 10 years + of experience in IT Service Delivery, with at least 5 years in a senior management role.

Business acumen is important as you will need to have experience managing a significant budget.  A certification in ITIL or a similar framework.would be advantageous.

You will have a track record of delivering high-quality IT services and managing complex IT projects.  You will have a strong knowledge of IT service management processes, tools, and methodologies.

In this key leadershp role you will have a customer-centric and service-oriented mindset.  You will also have excellent communication, leadership, and interpersonal skills.

You will be able to work under pressure, handle multiple tasks, and meet deadlines..

About Us:

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.  

Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.  

C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.  

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.  

We also recognise that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.  

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [email protected]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/  

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Salary