Manor Royal Business District
Location
Crawley, West Sussex | United Kingdom
Job description
Job Description
The Training Manager is a key player in ensuring the successful adoption of our CMS and CRM platforms across markets. Serving as the central point of contact for the CMS, this role drives adoption and transformation to set up customers for success. The role demands a professional with exceptional customer relationship management skills, technical acumen, and a passion for digital marketing.
Responsibilities:
● Conduct 1:1 and group training sessions for local marketing users.
● Lead the creation and updates of core training materials, including videos and presentations.
● Demonstrate new platform functionalities to internal teams and regional marketing teams.
● Act as the central point of contact for day-to-day platform-related questions.
● Initiate and implement a comprehensive training program for new starters.
● Drive engagement, usage, and understanding of user challenges as the platform ambassador.
● Bridge communication between technical teams and delivery/marketing teams when new features and enhancements become available.
● Liaise with Account Managers and regional leads to address training concerns, gaps, and promote new features.
● Manage and Monitor new users within the CMS platform
● Demonstrate expertise in Content Management Systems (CMS) and Hubspot.
● Provide in-depth knowledge and guidance on CMS and Hubspot-related inquiries.
Requirements
● Deep working knowledge of CMS platforms with a technical mindset.
● Passion for digital marketing and proven success in managing customer relationships and technical projects.
● Good knowledge of core digital marketing principles.
● Strong work ethic, leadership skills, and self-motivation.
● A strong command of the English language.
● Excellent organisational, presentation, and communication skills.
● Adaptability and ability to excel in high-stress situations.
● Ability to simplify complex explanations to match an audience’s skill level.
Benefits
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([email protected]) if you need anything
Job tags
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