---

---

Location

Oldham, Greater Manchester | United Kingdom

---

Job description

We now have an opportunity for a Desk Based Account Manager (DBAM) to join our team EMEA Head Office in Oldham. As a DBAM, you will be a proactive Account Manager operating as the main contact for our customers and responsible for developing long term customer sales relationships. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

JOB DUTIES:

• Deliver individual sales target against revenue, GP and exclusive brands and AV, as defined by ADI UK Leadership Team
• Develop and grow strong relationships with allocated customer base:
  • includes outbound calls to generate sales and service opportunities
  • Inbound call handling
• Develop and document account development plans for existing and new customers
• Capture all customer detail accurately in our CRM system
• Accurately provide customer quotations and process manual orders to meet KPI’s
• Work with all ADI departments and vendors to strengthen ADI market presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding and revenue generation
• Manage customer expectation and communicate with customer to resolve issues, complaints, invoice queries and back order management
• Effectively communicate with both external & internal customers
• Provide exceptional customer experience against all customer transactions, aligned with our CX charter
• Submit an accurate monthly sales forecast on a weekly basis
  

YOU MUST HAVE:

• Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
• A proficient understanding of key sales principles and best practices
• Proven professional experience in generating & closing sales opportunities
• An ability to influence across internal teams
• Significant experience in selling products, with the ability to establish and build relationships quickly
• Strong inter-personal skills 
• PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
• Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
• Strong commercial acumen and ability to work both independently and as a team player

WE VALUE:

• Positive “Can Do” attitude with the ability to self motivate and motivate others
• Ability to maintain and build sales profit and margin via an existing customer base
• Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom.
• Clear understanding of excellence in customer service and be able to exceed this at all times
• Excellent Team Player

WHAT'S IN IT FOR YOU:

• Competitive salary package with market leading commission
• Opportunity to work for a global business
• Excellent career progression opportunities

#LI-KN1

#LI-HYBRID

#J-18808-Ljbffr

---

Job tags

---

---

Salary