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Customer Support Administrator


Modix International


Location

Slough, Berkshire | United Kingdom


Job description

This is a Permanent , Full Time vacancy that will close in {x} days at {xx:xx} BST .

The Role

Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

Scope of Role:
To oversee a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

Objectives for Role:

 

Process Management

Customer Service

Skills, Knowledge & Expertise:

 

STRICTLY NO AGENCIES PLEASE:

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's

#INDAR

Aneliese Platts
Senior Designer

“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”

Ann Fairbanks
Executive PA & Business Support

Ann Fairbanks
Executive PA & Business Support

“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”

Gemma Hepple
National Operations Manager

Gemma Hepple
National Operations Manager

“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” #J-18808-Ljbffr


Job tags

Permanent employmentFull timeNo agencyFlexible hours


Salary

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