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Location

Lisburn, Co. Antrim | United Kingdom

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Job description

Who are we?

Hydraquip Hose & Hydraulics is GB’s largest independent onsite hose replacement company, offering a 24/7 365-day service. With over 30 years of industry expertise, in 2024 we are extending our service to Northern Ireland, opening a new branch in Lisburn and setting up a team of Mobile Hydraulic Hose Engineers to support customer needs. We take pride in our success rate of over 99% of first-time repairs on site. We use market-leading technology, including our customer portal, allowing clients to book and track hydraulic hose replacement and services with real-time updates.

Our aim is to be the first choice Onsite Hose Replacement company and we’re building a team to make it happen.

A day in the life of a Hydraquip Field Service Controller:

As our Field Service Controller, you will provide an efficient and effective breakdown service, receiving new breakdown locations from our dedicated Customer Service Team, assigning jobs to our fleet of engineers, and use our T-Card and tracking system to communicate honest and accurate ETAs with our customers. This is a fast-paced role, with much of your time spent on the phone, so the ability to deliver excellent customer service whilst managing multiple priorities is essential.

You will also:

• Accept, prioritise and allocate breakdown jobs to our fleet of mobile engineers.
• Regularly speak to customers and site contacts to provide updates and keep them informed of honest and accurate ETA’s.
• Be the first point of contact for your engineers helping with general queries.
• Utilise technology in managing callouts efficiently.
• Provide regular updates for your region to your Area Manager.

Who we are looking for:

We take pride and value each member of the Hydraquip team as contributors, they are the face of the company who actively take part in making each day a success. We are looking for people who are motivated and passionate about joining us to becoming the market leader of 24/7 On Site Mobile Hose .

You will also:

• Have a good geographical knowledge of Northern Ireland, as you will be allocating jobs for engineers here.
• Have proven experience within a similar role, this may be within a route planning, dispatch, job allocation or delivery planning position where you are confident with ensuring the jobs within your area are evenly distributed.
• Have excellent time management skills and the ability to prioritise a high workload with sometimes conflicting priorities; so, the ability to adjust, overcome and adapt to any challenges is a must.
• Possess exceptional customer service skills as you will be communicating with customers and providing updates on their breakdown jobs. Around 90% of your time will be liaising over the phone, so a confident and professional telephone manner is essential.

What’s in it for you?

• Negotiable salary (depending on experience)
• Annual salary review & regular appraisals
• Additional holiday purchase scheme
• Employee Assistance Programme (free 24/7 support helpline & up to 4 counselling sessions)
• 1 paid volunteering day per year
• Employee discounts with major retailers (including groceries, technology & holidays)
• Wellbeing & mental health support from trained mental health first aiders
• Refer a friend recruitment bonus scheme
• Cycle to work scheme
• Company pension scheme

We are an equal opportunities employer and are committed to developing diverse teams and an inclusive working environment. We believe that people from varied backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We encourage applications from candidates of all backgrounds.

If this opportunity seems like a good fit for you, we’d love to hear from you! Click apply below, or email [email protected] if you’d like to discuss anything in more detail.

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Job tags

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Salary