Assistant General Manager

Location

Hemel Hempstead, Hertfordshire | United Kingdom

Job description

Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

Assistant General Manager (Full-time, permanent)
Location: Hemel Hempstead

This is an on-site role at our Hemel Hempstead DC

Position Summary:

The Assistant General Manager (AGM) will assist in the execution of the daily operating plan and the management of a 24/7 multi-temperature, technology-driven, highly customer-focused warehouse and transportation operations that will support Martin Brower’s vision of making it easier to run great restaurants. With the support and coaching from the DC General Manager, the AGM will drive operational excellence at the DC, keeping our customers and people at the centre of all business decisions.

Position Responsibilities may include, but not limited to:

People

• Provide clear direction and leadership to the DC operations team.
• Constantly strive to drive safety and a culture of care and lead by example to motivate the senior operations management team to adopt this approach
• Role model Martin Brower values and behaviours, and create a positive, inclusive environment where the team feel valued, respected and listened to
• Drive people engagement and empowerment through coaching, regular 1:1s, feedback and learning and development opportunities to maximize performance contribution and employee involvement
• Accelerate the performance and development of key DC management roles – assess capabilities, agree personal development plans to strengthen skills through effective coaching, mentoring and learning and development opportunities, to create greater supply chain resilience and stronger succession planning for all key DC operational management roles
• Conduct performance reviews of direct reports in line with the Martin Brower performance review cycle and ensure annual objectives are set and reviewed on a regular basis
• Work closely with the HR Team to maintain positive employee relations by resolving grievances, discipline, employee concerns, etc., in a timely manner and within the parameters of the trade union collective agreement

Compliance and Health & Safety

• Lead and ensure a safe working environment for all employees in the DC
• Ensure all safety, service and financial KPIs are met in line with Martin Brower expectations
• Have responsibility for the DC compliance and health & safety obligations by ensuring all departments deliver on all legislative and legal requirements

Customer

• Drive resolutions of all service challenges to achieve maximum satisfaction of our customer(s)

Commercial

• Effective management of the DC’s P&L account including but not limited to the full justification of performance against budget
• Participate in the development of DC budgets

Operational Excellence

• Execute all Company processes successfully while ensuring 100% compliance to all Martin Brower and customer requirements
• Present and communicate key metrics and information to both customers and employees when required
• Participate in, contribute to, and lead various committees, such as Employee Forums and Health and Safety Forums
• Ensure all departments within the job remit are properly resourced and schedules meet the DC operational requirements
• Assist in the development and regular updating of training plans and ensure effective implementation and use of all resources
• Be a change agent and contribute to the strategic direction of DC initiatives
• Ensure communications land effectively and consistently across the DC, utilizing all internal communication channels to do so
• Deputize for the General Manager when required

Required Skills and Experience:

• Bachelor’s degree with 6+ years of related experience, and 3+ years of supervisory experience
• Experience in a people leadership role with full accountability for people development, customer relations and a proven track record of accomplishment, team building and growth.
• High initiative, self-motivation, and strong leadership qualities
• Excellent time management skills, ability to manage multiple priorities
• Strong, interactive team player
• Strategic thinker and excellent problem solving and decision-making skills
• Strong interpersonal and communication skills
• Exhibit a sense of urgency and focus on results
• Professional self-presentation skills, ability to interact effectively at all levels
• Proven track record of developing successful customer/business partnerships
• Demonstrated ability to anticipate business needs, think proactively and respond appropriately
• Proficient with the Microsoft Office suite with intermediate Excel skills

Preferred Experience :

• Master’s Degree
• Multi temperature food distribution experience is desirable
• Experience in leading a unionized team
• Previous experience in a people leadership role

Physical Demands and Work Environment :

This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility, the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.  

Job tags

Salary