BCA Group
Location
Nottinghamshire | United Kingdom
Job description
Job Role – Customer Service Administrator (Part Time)
Salary - £12.27 an hour Location – BCA Nottingham Working Hours – 20 hours a week from 08:30 17:30 Monday, Tuesday and 08:30-12:30 Wednesday Type of Employment – Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. Main purpose of the role To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner. Your key responsibilities will be: - Vehicle production administration, including data entry and document management. - Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers. - Provide counter service to customers and visitors. - Support buyers through the swift resolution of queries and complaints. - Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately. - Action requests for information or action from the central Call Centre. To be successful, you’ll bring some of the following experience with you: - Excellent customer service skills. - Excellent attention to detail. - IT skills Salesforce - Decision making & problem solving - Influencing & communicating - Team Player We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension SchemeJob tags
Salary
£12 - £12.5 per hour