Resident Liaison Officer (7 Month FTC)

Location

Salford, Greater Manchester | United Kingdom

Job description

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are looking for a Resident Liaison Officer (7 Month FTC) to join the Pendleton Together team in this new role. As a Resident Liaison Officer (7 Month FTC) you will be the main point of contact for customers at all stages of planned improvement works. Liaising between other staff, Coordinators, contractors other agencies and customers to deliver a high quality service during planned improvement works

Requirements

Outline of Key responsibilities for the Resident Liaison Officer (7 Month FTC)…

• Engage customers by providing information about upcoming improvement works and presenting options for materials, packs, and plans. Ensure customers have a clear understanding of timescales, contractor details, and potential disturbances. Emphasize proper preparation and inform customers about anticipated dangers. Personal visits to customers' homes may be required.
• Create captivating display boards and publicity materials. Oversee show houses or presentations during the consultation phase. Collaboration with team members, including evening hours if necessary.
• Work closely with Resident Liaison Coordinators and contractors to schedule and coordinate the scheme. Communicate customer choices and relevant information to Project Coordinators and contractors in advance. Review and verify proposed drawings and proposals.
• Promptly address safeguarding issues in compliance with policies.
• Attend meetings with staff, contractors, and customers to contribute to the successful implementation of the improvement program. Identify areas requiring attention and recommend actions. Monitor contractor performance and report any issues.
• Participate in completion handovers with Project Coordinators and contractors. Refer any identified issues or maintenance problems that arise.
• Act as the primary point of contact for residents throughout the duration of the improvement works. Maintain communication with contractors, suppliers, and residents. Provide comprehensive information and guidance to residents about the planned works.
• Monitor progress and ensure adherence to health and safety regulations and quality standards.

We are looking for someone who has....

• Previous experience in a customer service role, preferably in a housing or construction environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with residents and stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A proactive and customer-focused approach, with the ability to handle challenging situations with empathy and professionalism.
• Knowledge of health and safety regulations and compliance requirements in relation to planned improvement works.

Benefits

In return, we are offering the successful candidate in the Resident Liaison Officer (7 Month FTC) role:

• Salary: £26,862.15 per annum
• 27 days annual leave (rising to 32 over 5 years’ service) + bank holidays
• You will be based from our Salford office.
• You will be working 37 hours per week, Monday – Friday
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs.
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award-winning benefits, click on the  Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Job tags

Salary