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Service Desk Agent


Project People


Location

India | United Kingdom


Job description

Service Desk Advert

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

Your experience

Job Types: Temporary contract, Temp to permContract length: 6 months

Schedule:

Licence/Certification:

Work Location: In person

Reference ID: FJ-MW-SDAM


Job tags

Permanent employmentFull timeTemporary workWork at officeShift workWeekend workDay shiftWorking Monday to Friday


Salary

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