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Location

Southport, Merseyside | United Kingdom

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Job description

An exciting opportunity has arisen to join the MWL Communications Department.

Based at Southport Hospital with travel to other sites as required.

This role will allow the individual to handle all communications requests and enquiries, support the wider team and develop skills related to all communications activities including but not limited to liaising with a variety of stakeholders including patients and visitors, event planning, organising filming and assisting with the day top day running of the busy Communications Department.
• As part of the Communications department, the Communications Assistant will support the provision of a professional, efficient and integrated.
• The Communications Assistant will support the delivery of high levels of customer service to all stakeholders.
• The Communications Assistant will be responsible for assisting the department to carry out administration tasks to support all communications projects.

The Communications Assistant is responsible for supporting the department by undertaking administration tasks to ensure the delivery of an effective and efficient service.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES

PAYROLL ADMINISTRATION
• Provide administration assistance to the department.
• Processing and recording of information.
• Data input into systems
• Open, log, sort and distribute the post.
• Maintenance of paper and electronic filing systems
• Scanning and photocopying
• Collate documents as requested.
• Assist with archiving processes.
• Place stationery and supplies orders
• Produce and type documents.
• Support the department in responding to email queries.
• Receive and deal with general queries via the telephone, email and in person and escalating as required.
• Investigate and resolve queries.
• Adhere to deadlines.

CUSTOMER SERVICE
• Ensure that all enquiries are handled courteously, effectively and efficiently, in line with agreed timescales.
• Refer complex queries to the relevant member of the Communications department.
• Develop and maintain effective working relationships with all stakeholders.
• As required undertake additional administrative and other duties commensurate with your grade
DATAPROCESSINGANDMANAGEMENTINFORMATION• Enter accurate and timely data onto systems as directed ensuring data quality at all times
• Ensure security of information in line with Records Management, Information Governance, Caldicott, Confidently and Data Protection policies
• Ensure the provision of accurate and timely information as requested.

CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Maintain professional conduct regarding financial regulations.
• Adhere to the NHS and Trust’s code of conduct.
• Ensure own work is in accordance with Trust policies and procedures.

TEACHING & TRAINING RESPONSIBILITIES
• Maintain mandatory and statutory training requirements.
• Participate in personal development plan.
• Keep up to date with changes to policies and processes.

This advert closes on Monday 4 Mar 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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