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Location

Peterborough, Cambridgeshire | United Kingdom

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Job description

About the role

As a Background Screening Analyst you will provide a professional pre-employment screening administration service to our customers. You'll provide excellent customer service and be the first point of contact for customers, candidates and referees for pre-employment screening related queries.

At Zellis, our purpose is to improve the overall employee experience by creating excellent products and services within the HR & Payroll industry. Our multi-award-winning products pay over five million employees a year, with almost half (45%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.

Responsibilities

• Complete pre-employment screening checks on behalf of customers in line with individual customer policies, special requirements, departmental SLAs and processes to ensure each customer and candidate receives an excellent experience.
• Answer inbound calls from customers, candidates and referees, providing excellent customer service at all times and ensuring all queries are fulfilled in a timely and efficient manner.
• Understand the different types of checks offered by the Background Checking function, becoming competent in processing these checks in line with company process (these checks include Financial, ID Checking, Employment, FSA, CRC, PVG, Academic, Directorship, Sanctions CIFAS and Driving License checks).
• Quality check offshore work, feeding back any corrections and complete the final sign off process; identify and highlight any repeat issues or concerns to Team Leader.

Skills & experience

Do you offer?

• Experience working in fast-paced administration environments.
• High level of attention to detail.
• Proven experience of excellent customer service
• Fully proficient using Microsoft Office.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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Job tags

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Salary