Office Administrator

Location

Solihull, West Midlands | United Kingdom

Job description

SOLIHULL HEALTHCARE PARTNERSHIP

Office Administrator

Contract: Permanent

Would you like to part of an innovative multi-disciplinary team, at the largest Primary Care provider in Solihull? If yes, we would love to hear from you!

About us

Solihull Healthcare Partnership is a primary care network formed of seven surgeries. We provide quality care to over 55,000 patients in the Shirley / Solihull area.

This is an exciting opportunity to be part of an expanding team, which is friendly and supportive and focused on providing the best service to our patients.

Solihull Healthcare Partnership are looking for a committed, enthusiastic and highly motivated individuals to join us.

Our teams are made up amazing people and we hear all the time from them about the levels of support, spirit and togetherness in their local teams. We are not afraid to say we work in a challenging environment although our people genuinely help one another every step and every day.

SHP recognises its staff as being fundamental to its success, and all roles play their part and with real job satisfaction.

Our teams benefit from some fantastic support from our team leaders and managers, who are accessible, experts in the job, supportive personalities and spend time with you to understand how you feel about your role.

The Role & Responsibilities

The aim of this role is to provide a high-quality communication and correspondence across the organisation, supporting with various administration functions including patient registrations, patient deductions, planned care appointments (call and re-call), patient referrals and prescriptions. Ensuring that all protocols are followed in a timely and accurate manner.

Our Office Administrator will:

• Registering patients onto the clinical system accurately and thoroughly, including patient medical history and all other relevant information provided by the patient.
• Scanning documents and attaching to patient notes on a clinical system.
• Effectively managing requests from patients and Primary Care Support England (PCSE) regarding registrations both via email and via the clinical system or other routes.
• Dealing with requests to remove or transfer patients (deductions) both via email and via the clinical system or other routes. Ensuring that deduction notes are actioned and ready for collection.
• Accurately processing incoming medical records / paperwork.
• Assisting with the organising of planned care through call and recall. Booking appointments for
  planned care appointments such as diabetes and asthma reviews.
• Ensuring that routine referral letters are distributed efficiently within a 5-day period, using the
  Choose and Book programme as appropriate and attaching enclosures as necessary.
• Working to KPI’s and achieving audit standards.
• Undertake queries on behalf of patients, trying to establish their concerns and trying to resolve,
  keeping the patient informed at all times.
• Supporting with the co-ordinating and preparing of repeat prescriptions for our patients, data entry onto patient records, EPS and Patient and Pharmacy liaison.
• Supporting patients to access online services offered by the practice. Guiding patients through the process of registration, where necessary.
• Ensure high levels of confidentiality and adhering to GDPR requirements at all times.
• Supporting the telephone answering system during busy periods, ensuring that patients receive a high-quality service at all times.

To apply for this vacancy, please send your CV and covering letter to [email protected]

We would like to take this opportunity to thank you for your interest in Solihull Healthcare Partnership; we look forward to hearing from you soon!

Job tags

Salary