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Location

Liverpool | United Kingdom

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Job description

This policy covers all of Equiniti.com including Selector, Pensions Client Portal and the Equiniti Privacy Centre

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

To support the complaints team in providing timely and accurate complaint responses.

Resolve complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).

Business Function

EQPaymaster are responsible for administering pensions and providing a complaints management service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.
• Contribute towards the quality and compliance process.
• Completion of targeted work and to the required level of accuracy.
• Working well within teams and supporting colleagues.
• Professional communication in both written and oral forms.
• Identify own training needs.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
• Experience of dealing with stakeholder groups/external organisations.
• Analytical thinker with an enquiring mind.
• Pensions experience.
• A good working knowledge of pensions administration software.

Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer.

• 28 days holiday + Bank Holidays
• Performance related bonus
• Eye Care Vouchers
• Life Assurance
• MyCSP Discount- 7.5% off major retailers

Job Level: H

#LI-GM2

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.

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Job tags

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Salary