Platinum Recruitment Consultancy
Location
Hoddesdon, Hertfordshire | United Kingdom
Job description
Role: Front of House Host
Location: Hoddesdon, Hertfordshire
Salary / Rate of pay: £24,000
Platinum Recruitment is working in partnership with a popular Hotel, of which is a conference and banqueting hotel, and we have a fantastic opportunity for a Front of House Host to join their team.
What's in it for you?
To work with fantastic people
A beautiful work environment and great grounds
Parking onsite
Career training and development
To work 5 days out of 7. 8 hour shifts. A mix of times, differs upon shift
To work weekends, however to have every other weekend off
Working hours from 0700 to 2300.
8 hour shifts within the above times.
Package
- £24,000
- Parking
- Training and development
- Discounted or free food
- Free parking
- Health & wellbeing programme
As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.
You will support the team to create great memories for all our guests. The servant-hearted culture you set in the team will make each of our guests feel special and you will have the ability to promote the team to do the same.
We are part of a long line of history makers, pioneering Christian conferencing since 1910. We continue their spirit of purpose, encouragement, and positivity, driving us forward to be our best in our time now.
As the front of house host, you will support the entire front of house department, taking responsibility to ensure the very highest level of service are consistently produced. You will have responsibility for assisting our guests, when necessary, to ensure the smooth running of their arrival and departure.
KEY RESPONSIBILITIES:
- Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service.
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, safety, and security.
- Organise registration facilities in the reception area to suit incoming conferences including the issue, collection and control of bedroom keys.
- Arrange transport for guests on request, liaising directly with local taxi firms etc. as required.
- Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary.
- Updating of the RON system with final details and ensuring all departments are advised of short notice changes immediately.
- Manage incoming and outgoing post, including checking, and signing for parcels as they arrive and ensuring they are delivered promptly to the relevant department.
- Keep the reception area and entrance tidy and ensure that it is cleaned.
- Collect and record all lost property and arrange for the collection or return of any claimed items.
- Manage any faults/defects reported by guests or staff to the maintenance department and liaise with maintenance supervisor to ensure resolved in a timely fashion.
- Ensure all non-conference visitors to the centre, suppliers and contractors are "signed in", offered refreshments, and promptly escorted or collected from reception by the relevant department.
- Provide general administrative support as directed by the Front of House Manager and undertake other tasks as requested e.g. assisting other departments.
- To compile in house function list for each event, taking place and to ensure that all details are concise. To chase all final details starting from 6 months to 4 days prior to the start of conference and create a final details report for the operations team.
- To amend and update the Conference Diary, maximising the occupancy of the function rooms at all times.
- To meet and greet conference organisers at the commencement of and throughout their stay to ensure they receive the services they require, and we satisfy our seal of assurance.
Experience and knowledge:
Essential
- Good knowledge of Microsoft Office, including Word, Excel, and Outlook
- Excellent telephone manner
- Good oral and written communication skills
- Previous experience in reception, hospitality or other customer facing role.
Other:
Able to work flexible work patterns, including bank and public holidays, weekends and evening shifts as required according to a rota.
Job Types: Full-time, Permanent
Schedule:
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss the Front of House Host work we have that suits you in Hoddesdon.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Lisa
Job Number: 928109/ INDCOMM
Job Role: Front of House Host
Location: Hoddesdon, Hertfordshire
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job tags
Salary
£23k - £24k per annum
