Hilton
Location
Hilton, Highland | United Kingdom
Job description
Under the direction and guidance of the Senior Manager of OTC , the role holder will be responsible for the management and delivery of OTC processes to the agreed timetable and Service Level Agreements. The Manager will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to s uggest, manage and deliver process efficiencies and effectiveness is considered essential. The Manager will work with TLs, peers and Senior Manager to support the delivery of change programmes, which will involve maximising the benefits available to deliver best-in-class centralized Hotel Accounting & collections services.
You will support the Senior Manager in the day to day management, motivation and leadership of the OTC teams , engendering a sense of empowerment in the pursuit of first class service delivery. They will support the refinement, development & delivery of Accounts Receivable strategies and support the Team Leaders with managing the team activities on a day-to-day basis; this will require a meticulous attention to detail, the ability to interpret key business drivers within the Order to Cash arena and recommend appropriate action where necessary. They will also support the review of Order to Cash Service Level Agreements (SLA’s), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieved or exceeded.
Department Overview
The HAFS organization manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities with a key focus on driving finance process transformation to deliver sustainable benefit for our key customers.
What will I be doing?
Key to the success of the role will be:
· The ability to communicate and influence at all levels, both internally and with external stakeholders, as well as build & maintain effective business and 3 rd party relationships
· Experience of managing and leading projects within own team, and significant contribution to large scale initiatives
· Ability to simultaneously manage multiple tasks and deliver to tight deadlines
· A strong customer-focused ethos
· Managing tasks whilst ensuring a robust control environment is maintained
· Strong commercial awareness and an understanding of regional economic developments and trend which can impact receivables
· The ability to manage and contribute to improving the receivables cash cycle leading to enhanced cash flow
Essential Functions:
• Implement target driven delivery of collections activities across hotel and corporate collections teams
• Provide support to the wider OTC strategy contributing to the globalization of corporate collections
• Support the Senior Manager & provide direction to the TLs within hotel and corporate teams in influencing and motivating the team, with the goal of ensuring all the functions tasks are performed in the most efficient and effective way
• Lead and motivate the day-to-day activities of the teams to deliver efficient services, with a customer focused approach
• Provide leadership across the entire OTC team including Analyst, Senior Analyst and TLs, and support with team development and performance management
• Support the team with the delivery of process efficiencies, ensuring that cost/FTE benefits are clearly tracked
• Build relationships with & liaise with key business stakeholders within various business areas to enable an efficient operation of OTC processes in accordance with Service Level Agreements
• Strong presentation skills, both within preparation and delivery to s upport Senior Manager & Director with delivery of regional debt committee and receivables discussions on a monthly basis
• Support the team with escalation of large debt amounts / past due account to RFDs/DFS and other stakeholders
• Provide leadership on the collection activities for OTC teams
• Pro actively forge and maintain strong relationships with strategic management partner groups, owners and key customers
• Assist Senior Manager with the coordination of information relating to third-party service providers (outsourcing provider, auditors, valuation specialists) ensuring all necessary information is compiled, reviewed and approved
• Monitor and make recommendations for the aged debtor and unallocated cash, managing corrective actions to ensure the processes are optimal and any aged balance is appropriately explained with corrective action taken to resolve
• Lead performance reviews for TLs, Senior Analysts, and contribute to the wider team’s providing direction & supporting development and building competence with relevant employees through training, best practice sharing etc
• Provide input to team training plans and skills analysis – build out development plans for team
• Ensure the privacy and security of confidential information
• Suggest efficient ways to track output to ensure the team are performing effective follow ups based on analysis of collections schedule on outstanding payments
• Ensure the collections team maintain OTC records and documentation in accordance with Hilton standards
• Support completion of the monthly BS rec process providing direction and support with variance resolution
Experience and Skills:
· Ability to work to tight timelines whilst overseeing team performance and delivery
· Strong track record with suggestion & delivery of process refinements to enhance service offering
· Previous implementation of service delivery targets to monitor and improve collections performance
· Able to handle multiple demands from various stakeholders prioritizing effectively & supporting team members to do the same
· Strong leadership skills with experience of performance management
· Critical thinkers who use both quantitative and qualitative analytical skills including logic and reasoning to identify, and support others to identify, the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Strong analytical and technical skills with exposure to general ledger accounting and reconciliations. Ability to lead others in this field
· Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
· Strong inter-personal skills and able to build and maintain effective working relationships with direct reports, co-workers, managers and clients with well-developed written and verbal communication and comprehension skills
· Ability to identify financial issues, recommend and execute mitigating actions
· Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft
· Language skills would be advantageous
Direct reports:
· Team Leaders, OTC
· Senior Analysts, OTC
· Analysts, OTC
Required Qualifications & Experience:
· High school/GED
·Proven track record of supervisory experience
· Ability to demonstrate extensive professional experience
·Proven track record of co llections experience with experiencing in managing the process
· Proficiency in Microsoft Excel, Word, and Outlook
Preferred Qualifications & Experience:
· Bachelor’s degree
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