Property Management Assistant
Location
Portsmouth, Hampshire | United Kingdom
Job description
Job Title: Property Management Assistant
Location: Portsmouth
Brand : Leaders
Salary : up to £32,000 OTE
Hours : Monday to Friday 9am - 6pm
Contract Length: 6 months
About Leaders:
Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Management Assistant to join our dedicated and dynamic team based in Portsmouth . As a Property Management Assistant, experience is not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:
- You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
- Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue.
- If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
- Updating all parties on a regular basis by both phone, email or text and logging notes.
- To make regular ‘well being’ calls to the landlord
- Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
- Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
- Working with the Property inspection clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
- Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
- Dealing with non managed deposits who are part of the No Deposit Scheme
- To ensure check out process is followed and communication is sent out within company process via the Depositary site
- To work with the team leaders, head of centres and branch network to understand the reason for any lost units
- To maintain high levels of communication to internal and external customers
What are we looking for:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Full UK Driving License Required
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leader Romans Group d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Job tags
Salary
