Yorkshire Water
Location
Bradford | United Kingdom
Job description
Salary & Benefits: Salary range £33,625 - £42,031 per annum dependant on experience, annual performance bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, 8 x bank holidays plus a wellness day and development opportunities in line with the Engagement Advisor progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Bradford/ Hybrid Working (typically 1 x day in the office per week)
Work type: Permanent, full time working 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm
We have an exciting opportunity for an Engagement Advisor to join the Internal Communications team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
A key goal of the Internal Communications team is to create an engaged, highly motivated workforce. We have a big part to play in achieving that goal and it’s essential that we have a coordinated approach to central engagement activity that can support and guide our colleagues to feel better connected to where they work. Understanding how connected people feel to where they work is hugely important for us and it’s proven that the more engaged colleagues are proven to provide a better service and perform better in their jobs.
Where you fit in:
As our Engagement Advisor you will be key to help us make great improvements to some of our short and long-term plans we have to help us get ready for the future and give colleagues what they need to do a great job, ultimately helping improve the connection our people have whilst working at Yorkshire Water. Working across the whole organisation and more local, targeted areas, this role will support improvements and connectivity through activities and plans across a range of important engagement drivers’ topics like change, safety, recognition, wellbeing, communications and more.
You will -
• Manage our proactive and reactive engagement strategy – working with our Lead Internal Communications Advisor to develop and maintain a proactive and reactive engagement strategy and working alongside our Internal Communications and Brand team to create, plan, support, manage and evaluate current engagement activities as well as discover future opportunities to help improve our colleagues’ connection to where they work
• Develop our central engagement activity plan for the whole business (covers key areas such as communication and engagement, wellbeing, fun and lifestyle and recognition) supported by establishing a regular reporting schedule to understand what’s working and what isn’t
• Develop resources and communications to support colleague engagement interventions at an organisation-wide and local level
• Be our in-house expert and trusted advisor on engagement - Help us and our colleagues get ready for the future by providing engagement support (activities, information, facilitation etc) at a local and business-wide level with teams across the organisation
• Look outside the organisation for best practices and opportunities to improve our engagement levels
• Report on meaningful insights into how engaged our colleagues are - this includes planning, managing, administrating, and communicating our Yorkshire Voice colleague engagement survey to drive engagement scores and participation rates, supporting the creation of a framework for the management of action plans across the organisation and working with our senior leadership team following the survey
• Manage the You Said We Did engagement and communications plan
What skills & qualifications you will need:
• You will be hugely passionate about people, an advocate of continuous improvement and have a good understanding of colleague engagement, motivation and morale
• An approachable, confident person, able to inspire and provoke passion for delivering great communication and engagement for our amazing colleagues
• An understanding of what great communications and engagement looks like with a track record in achieving positive outcomes for people
• Experienced in delivering excellent stakeholder communications and engagement activities, right from planning through to execution and evaluation, eg – lessons learned
• Strong stakeholder management skills and previous experience in developing a stakeholder focused engagement plan that supports the goals and objectives of the business
• Previous experience in creating written communications and creative content that supports delivery of engagement plans
• Ability to analyse and assess colleague engagement data with reporting expertise to help tell key stakeholders how we’re performing
• Strong creative skills to engage colleagues across the organisation with proven tools, plans and channels to help reach our colleagues in a way that works for them
• Experience of managing colleague engagement surveys, producing analysis and developing action plans
• Lots of experience with key IT programmes (MS PowerPoint, Excel, Word etc.)
• Excellent administration, planning, coordination, and organisational skills
We embrace a flexible working model, where our hybrid setup typically requires an average of 1 x day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.
If you’re an experienced Internal Communications or Colleague Engagement professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.
Recruitment Process:
Closing Date: 20th March, 2024
Interviews: w/c 25th March, 2024
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Job tags
Salary
£33.63k - £42.03k per annum
