Customer Service Representative

Location

Swansea | United Kingdom

Job description

Customer Service Representative 

Location:  Swansea

Salary: £24,000 - £26,000

Do you have previous customer services experience? Do you want to work somewhere that invests in your professional development?

ERS are part of the IQUW Group and is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood.

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Reporting to a Team Leader, your main responsibilities in the role will be to:

• Work with insurance brokers and direct clients to handle enquiries.
• Respond to customer and broker queries.

• Provide accurate information to customers and brokers about their insurance policy.

• Maintain effective working relationships with brokers and customers.
• Produce documentation, creating and issuing correspondence to customers and brokers.
• Build your knowledge of our products and services to become a subject matter expert
• Play your part in a culture of change as an individual and as a team member

What experience would be helpful?

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

• The ability to work, both, as part of a team and independently
• A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence
• A keen eye for detail and high level of accuracy
• A deep understanding of what good customer service involves
• Excellent organisational skills and the ability to prioritise
• The drive to continually improve the way we work and the services we provide

What can we offer you?

• Bonus opportunities
• Annual salary review
• Vibrant Swansea office location with hybrid working
• Opportunities to progress your career with ERS
• Training and Support
• Flexible employee benefits including a range of discounts from retailers

Job tags

Salary

£24k - £26k per annum