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Location

Edinburgh | United Kingdom

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Job description

Job Description

Job Number 24039009
Job Category Rooms & Guest Services Operations
Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

W Edinburgh is hiring its first Whatever/Whenever Agent (Guest Services) team to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and fast moving operation!

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. 

ABOUT THE ROLE

Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guest’s experience, answering the telephone and assisting them with any requests they have.

Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Whatever/Whenever Agent, key aspects of your role will include:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices 
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
• Receive, record, and relay messages accurately
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
• Provide information to guests about room features, property amenities, and local areas of interest
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system
• Assist guests with accessing internet and guestroom entertainment
• Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Our ideal Whatever/Whenever Agent is someone who has:

• Confidence interacting with guests via telephone and chat services 
• Good communication skills – both written and verbal English
• Multi-tasking skills
• Comfortable using computers and systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. 

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites.  While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Whatever/Whenever Agent today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.

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