Warehouse Service Team Manager
Location
Lichfield, Staffordshire | United Kingdom
Job description
About the role
Availability Window Days From time To time Sun 14:00:00 22:00:00 Wed 06:00:00 14:00:00 Thu 06:00:00 14:00:00 Fri 06:00:00 14:00:00 Sat 14:00:00 22:00:00
Part of the Distribution Centre Management Team that provides great services to our stores ensuring customers have great availability and standards of product by being a Manager that leads my team of colleagues who feel safe and love working at Tesco whilst operating an efficient and legal Warehouse Service operation.
You will be responsible for
- Managing my team to deliver accurate end to end Warehouse Service routines/standards in line with the operating model.
- Supporting the end to end supply chain process by working collaboratively to resolve supplier related matters.
- Prioritising and delivering all seasonal, trade and promotional events to maximise sales within Stores; effectively planning resource and equipment.
- Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
- Leading my team to work productively coaching, supporting and sharing best practice so my team meet or exceed their targets and we remain efficient at all times.
- Focusing my team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
- Meeting the needs of the colleagues in my team by using our people routines and delivering great leadership.
- The delivery of all operational routines and making decisions that have our customers’ needs at the heart of what we do.
- Operating in partnership with the Distribution Centre Management team and being a great role model.
- Data analysing information, establishing root cause and putting into place corrective improvement measures.
- Delivering exceptional standards across all operational areas of the Warehouse.
- Providing a strong presence ‘shoulder to shoulder’ with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT and Goods Out; being proactive with problem solving and coaching colleagues in the moment.
- Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
- Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
- Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.
You will need
- I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
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