IT Technician Apprentice (UKRI) UK Research and Innovation

Location

Didcot, Oxfordshire | United Kingdom

Job description

What you will do in your working day

The successful apprentice will have up to three different assignments. In the first year, you will join our Service Desk and our Networks & Communications team for your first two six month assignments. You will gain experience of the organisation and the key services we provide:

Service Desk/Desktop Support

• Software / hardware technical support, including support for Video Conferencing and mobile telephony users, testing hardware, PC upgrades and testing non-standard build software.
• Assist with the purchasing / specifying of new hardware (Laptop / Desktops) and software applications.

Networks & Communications

• This assignment will give you networking knowledge on a distributed campus network.
• Day-to-day network support including resolving tickets requested by end users.
• Management of DNS and DHCP records, VLAN and configuration and port assignments.
• Dealing with security incidents and installation of firewall policies.
• Configuration of wireless policies and troubleshoot of user issues.

In your second year you will have the opportunity to undertake a full year placement aligned with your training programme. This will be from the following departments:

• High Performance Computing/Data Centre Operations - the High Performance Computing (HPC) Operations Team provide infrastructure and HPC support for the datacentres at STFC.
• Cyber Security team - Cyber Security help deliver a secure working environment for our scientists to work in, managing threat detection systems and the remediation of vulnerabilities.
• Application Support team - Managing the corporate applications, data environment and collaboration tools at STFC/.

The training you will be getting

Alongside your role you will also undertake guided learning with Estio via their dedicated virtual learning environment, covering the following subjects:

• Introduction to IT Support.
• PC Hardware and Operating Systems.
• Server and Infrastructure basics.
• Cloud basics.
• Principles of Cyber Security.
• Networking and Security.
• Scripting.
• Maintenance methodologies and tools.

During your apprenticeship you will be supported in developing a portfolio of evidence that demonstrates the application of the required knowledge, skill and behaviours of a competent Information Communications Technician.

At the end of your apprenticeship, you will undertake an End Point Assessment whereby you will complete a work-based project, covering either the maintenance/repair of systems faults, or support for the roll-out of installation and commission of new systems/upgrades. Following this, you will submit a project report and undertake a professional discussion with an independent assessor, supported by a portfolio of evidence generated throughout your apprenticeship.

Upon successful completion, you will achieve a Level 3 Information Communications Technician Apprenticeship standard.

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Job tags

Salary

£20.2k per annum