Application Lead (Housing)
Location
Kingston upon Thames, Greater London | United Kingdom
Job description
About the Role
This role is responsible for the provision of application support services, directly to users of the systems or to service delivery functions. It includes the following activities:
Managing and leading the daily activities and performance and development of a Team of Application Analysts
Investigating, troubleshooting, diagnosing and resolving system issues ensuring that requests and incidents are responded to within SLA and customers are given excellent customer service
Writing SQL queries, leading on system development and implementation of new and emerging functionality
Designing and developing workflows and configuring the Application to match business processes
About Us
Digital and IT is a shared service between Kingston and Sutton councils providing digital and technology services to both councils as well as a number of arm's length companies.
We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our Application Support Service. Both councils are undertaking a significant transformation of their services. We are therefore looking to recruit vibrant, talented people who would be excited to help us continue to achieve and maintain high performance standards and where needed get involved in supporting user-centred, modern digital services across two councils.
Within this Team you will:
Report to the Application Support Manager and is part of the Digital Technology Team within the Shared Digital & IT Service. This role will be responsible for being the Lead on key Housing Applications with an exciting opportunity to support, shape and transform Housing services including the implementation of the Council’s New Housing System.
About You
To be successful in the role of Application Lead you will be able to demonstrate the following :
Essential is a proven experience of 2nd line support in a complex support environment
Experience of supporting Housing Management Systems, ideally of NEC (Northgate)Housing
Understanding of Housing Business processes and service requirements
Working in Digital Transformation within an organisation
Ability to gather customer requirements and translate them into written technical specifications.
Ability to train Users with varying levels of ability
Strong Technical skills including the ability to write SQL scripts, develop workflows and implement solutions
Experience of managing interfaces and system integrations is essential.
Understanding of data sets and ability to extract data for management reporting
Being a Good communicator with ability to work successfully with key stakeholders including senior managers, suppliers, partner organisations and other public services
Proven demonstration of Leadership skills and behaviours
Project management experience with experience of Agile, waterfall approach to projects
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Three volunteering days per year in Kingston or Sutton
Flexible and agile working arrangements
Comprehensive learning and development programme
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£44.02k - £55.16k per annum
