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Location

Ashford, Kent | United Kingdom

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Job description

Our client is looking for an Ophthalmology Engagement Officer on a temp to perm basis to support in the administration team.

We are looking for candidates with the ability to prioritise workloads, have excellent customer service and experience with booking appointments.

Our client offers hybrid working and the successful candidate will be expected to be onsite 2 to 3 days/week, predominantly at the Ashford site. You will also need easy access to the site at Margate as and when required.

Duties will include:

• Meeting and greeting clients in a professional, welcoming and polite manner
• Directing telephone calls to the relevant person/department, answering general enquiries and being the first point of contact for complaints
• General admin such as sending out appointment letters, responding to emails, ensuring patients have everything they need prior or after their appointment
• Updating database/spreadsheets
• Support the other departments when required
• Update the database to ensure patients are correctly marked whether they attended the appointment
• Produce reports relating to attendance for appointments
• Supplying colleagues with accurate, real time information in a timely manner such as clinic schedules
• Ensure maximum utilisation of clinics by filling empty slots
• Handle enquiries from existing and prospective clientele with compassion and discretion

You will have proven experience in a customer facing environment and knowledge in the healthcare/medical sector. You will be confident in Microsoft products.

This hybrid role is a mixture of on-site and home working over a 7-day working week which will include long and short days. There will be the requirement to work weekends. The hours are between 8am - 8pm, 37.5hrs per week on a rota basis.

Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.

The role is subject to Disclosure and Barring Service (DBS) checks.

The role pays £11.70ph + overtime.

Training is held at the Head Office in Betteshanger and lasts up to two weeks.

Benefits of joining our Temps team:

* Weekly pay on a Friday - smooth payment process

* Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on 01795 702 722

CVs in Word Format to [email protected] New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

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Job tags

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Salary

£11.7 per hour