NHS Jobs
Location
Hebburn, Tyne and Wear | United Kingdom
Job description
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE. To ensure accurate and timely exchange of information between Consultants, other medical and nursing staff, and also members of the mutlidisplinary team. To triage patients and prioritise calls/messages for Consultants and medical staff as necessary To deal in a professional, tactful and discreet manner, with sensitive and confidential matters, with patients, carers, GPs other health professionals, Social Services, Police, Postgraduate Institutes and the Royal Colleges To deal with patients or carers who may be upset or distressed in a calm, sympathetic and reassuring way, especially where there may be barriers to communication To relay medical information accurately as requested to/between Consultant and patients as necessary To exercise independent judgement in responding to enquiries concerning appointments and correspondence To deal with telephone and face to face enquiries as and when required
Job tags
Salary
£25.15k - £27.6k per annum
