Right at Home Reigate and Crawley
Location
Reigate, Surrey | United Kingdom
Job description
Right at Home Reigate and Crawley are an award-winning, premium quality provider of homecare. Based in our office in Redhill, Surrey, we are currently looking for an experienced Care Coordinator to join our fantastic team. Our Care Coordinator must be reliable, organised and be able to work flexibly to the needs of our Clients.
Requirements of our Care Coordinators
- Previous experience of working in homecare
- Must have driving licence, own car and business insurance
- Use of a scheduling / HR / recording system – desirable
- Proficient in Microsoft Outlook/ Teams
- Experience in customer facing roles
We offer:
- Competitive pay up to £26,000 + Bonus
- Award-winning training
- 28 days holiday (including bank holiday)
- Mileage paid at 35p per mile
- Blue Light Card
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators
- Progression opportunities through our extensive career pathway
As a Care Coordinator for Right at Home Reigate and Crawley, you will play an integral part in managing the daily communications and care scheduling of our site. We cover Reigate, Redhill, Horley, Crawley, Oxted and Godstone, therefore local area knowledge is highly desirable.
Main duties and responsibilities:
- Participate in the out of hours On Call rota to support the caregivers working in the community.
- Cover any adhoc care visits in cases of absence and sickness
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately
- Ensure any changes to Client or Care Assistant needs and availability is communicated to all relevant parties quickly and effectively.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately.
- Work closely with the Recruitment Manager to highlight recruitment needs.
- To record all new Care Assistants and Clients on the system as soon as they are received.
- To identify and match the most suitable Care Assistants for each package.
- Accurately monitor and record Care Assistant holiday, sickness and absences.
If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates with a care background to apply
Job tags
Salary
