2nd Line Technical Support Engineer

Location

Coventry | United Kingdom

Job description

2nd Line Technical Support Engineer needed for a cutting-edge fire tech manufacturer. 

If you have experience with Customer Experience/Support and a passion for tech, STOP SCROLLING! 

Our client is a globally recognised manufacturer of Wireless Fire Alarm systems. As a market leader, they are constantly developing and innovating new products to create safer environments! Offering a fantastic package, excellent company ethos and an opportunity to be part of a pro-active team, this opportunity is perfect for technically minded professional looking to develop a career! 

As a 2nd Line Technical Support Engineer, your main responsibility will be to assist and resolve escalated technical issues. 

• Troubleshoot and identify hardware, network and software issues.
• Be proactive in your support of customers, always going the extra mile and highlighting customer training needs as and when necessary.
• Providing customer training as and where needed.
• Site visits to provide hands on technical support. 
• Be heavily involved with the R&D team to develop products from customer feedback. 
• Update knowledge base articles and create training guides.

To succeed within this position, you must have experience within the Fire Sector. Ideally, you will have experience in a 1st/2nd line support position, dealing with wireless or alarm signalling products. You must be technically strong/focused with exceptional customer experience skills. This position would suit someone looking to take a step up in their career and be heavily involved with product development as well as technical support. 

This is an office-based position with standard Mon-Fri working hours. 

Remuneration

• Up to £45,000 salary.
• Plus Company performance yearly bonus
• 25 days holiday + Bank holidays + 1 day extra for your Birthday! 
• Plus Additional benefits.

Apply Now!  

Job Ref ZCL 40604

Job tags

Salary

£45k per annum