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Location

Ilford, Greater London | United Kingdom

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Job description

IMPART is a friendly, busy team of psychological therapists providing therapy for individuals with emotional dysregulation and high risk behaviours. We are seeking a receptionist/administrator to support our work at our team base at Goodmayes Hospital. The administrator is at the heart of our service supporting clients and their families to receive the information needed and supporting the team to deliver high quality, timely, and responsive therapy. The communication aspect of the role in the team is essential for the wellbeing and safety of both clients and staff. We are looking for someone who is calm and friendly when dealing with challenging situations.
• To receive and monitor clients in the waiting area
• To answer calls and respond to voicemails from clients and staff
• To manage the IMPART email inbox
• To provide printing/photocopying for the team
• To undertake the administrative process for new referrals
• To liaise with IT/HR/RIO/Procurement/Training department
• To raise purchase orders and procurement tasks
• To ensure the safety of the IMPART team base
• To assist senior team with developing streamlined and effective systems for the team

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Outer London(B&D, Redbridge, Havering and Waltham Forest, CEME)

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).

Please see attached the detailed job description. This will include:

Organise and administer effective systems for IMPART; ensuring that requests for information and/or a service are dealt with appropriately;

Ensure that continual reception cover is provided for IMPART during normal working hours,

Monitor the collection and distribution of necessary information for IMPART

Support efficient systems of communication for IMPART

Assist in the management of staff annual leave and apply staff sickness monitoring procedures for IMPART

Oversee and ensure maintenance of correct information in the shared drive

Ensure proper budget coding and accountability for funds through the procurement system

Take minutes and distribute efficiently minutes for business meetings and other meetings as requested.

Manage an efficient system for recording referrals

Undertake printing and distribution of documents as required

Co-ordinate the administrative functions of IMPART

This advert closes on Thursday 21 Mar 2024

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Job tags

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Salary

£4,313 per month