Apprentice - Business Travel Consultant
HAYS TRAVEL LIMITED
Location
Sunderland, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
Earn while you learn with our award winning training team,
This is an exciting apprenticeship opportunity within our business travel department.
We are looking for an apprentice to join our team where excellent customer service and rapport building is essential. The main focus is working day to day on client enquires, on email & via telephone, booking flights, hotels trains and transfers. It’s a very rewarding role.
Key Responsibilities:
- Booking travel for our clients
- Building relationships with our clients
- Using our systems and being confident navigating a GDS system
- Look to support others in your team and recognise when they may need help and to work together to reach team file count targets
- Be flexible with working hours for the needs of the business including doing overtime
- Be fully acquainted with all our booking tools and systems through training and development in probation period and continuously learning after via skills matrix
- Adhere to company, department and ISO policies and procedures at all times
- Proactive in making bookings and answering phone calls without prompt
- Be aware of the margins required and to improve them where possible
- Demonstrate exceptional customer service at all times by having constant attention to detail on all enquires
- Manage all aspects of your own client accounts
- Being part of a disaster and recovery team if needed by following instructions from the management team
- Being responsible for your own training and development by signing up to available training sessions following approval from management
- Show a willingness to be adaptable and aware of what may need to be done within the office to assist other members of staff
- Being aware of what is going on in the office and being considerate and respectful of others and their time
- Good communication skills to ask for help when unsure and to maintain positive atmosphere within the department
- Share in the responsibility of making the office work efficiently through offering suggestions to management and following department procedures
Competencies Required:
- Capable of demonstrating a strong attention to detail
- Ability to prioritise workload and work to deadlines of self and others
- Positive attitude with a commitment to providing a safe environment for people to work in
- Promote and maintain the profile of health & safety
- Proactive and self motivated with a hands on approach
- Ability to communicate and influence at all levels within the organisation
Technical Skills Required:
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File management skills
- Web Navigation Skills
The training you will be getting
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship.
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
- You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Job tags
Salary
£12.53k per annum
