IT Support Apprentice FRESH STANCE LIMITED

Location

Beaconsfield, Buckinghamshire | United Kingdom

Job description

What you will do in your working day

You will be working within a team providing IT support, initially carrying out routine checks and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools. 

You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Office 365, Azure and Amazon Web Services.

You will be joining a young dynamic company in a role which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in a number of areas this will include support, customer service and project work. 

Reporting to the lead consultant / managing director your duties will include:

• Install, support and service business customers
• Handle telephone calls and emails from clients and create support incidents as needed
• Carry out regular checks and processes
• Provide 1st line support to clients - via telephone, email and remote working
• Provide onsite support to clients
• Identify areas for improvement within support to improve service delivery to clients
• Strive to improve communication both internally and with clients
• Additional duties as deemed appropriate to the role and business need

Part of this role includes the requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions. As the first line of contact with customers you must maintain a professional and corporate image of the company at all times.

The training you will be getting

Level 3 Information Communications Technician Apprenticeship Standard:

The classroom training for the ICT apprenticeship comprises of 4 modules.

Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module.

The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 ICT modules are:

• Networking Fundamentals
• Mobility and Operating Systems
• Cloud Fundamentals
• IT and Business Principle

JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)

On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:

• Level 3 Information Communications Technician Apprenticeship Certification

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

What to expect at the end of your apprenticeship

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)

Job tags

Salary

£12.48k per annum