Location
Carlisle, Cumbria | United Kingdom
Job description
Internal Sales Executive
Salary: Basic £24,000 + Commission OTE £30,000
Location: Carlisle
Job type: Permanent
Hours: Full-time
NXT is seeking an enthusiastic and customer-focused Internal Sales Executive on behalf of our award-winning client in Carlisle.
As an Internal Sales Executive, you will be the first point of contact for our valued customers, providing expert advice and exceptional service. Your knowledge of industrial products, combined with your outstanding interpersonal skills, will ensure that our customers receive the assistance they need to make informed purchasing decisions. You will also be responsible for seeking new business opportunities and introducing yourself to new potential customers.
Responsibilities:
- Engaging with customers in a friendly and professional manner on the telephone, understanding their requirements and providing tailored solutions
- Deliver outstanding customer service at all times, ensuring customer satisfaction and building long-lasting relationships
- Developing a deep understanding of the wide range of products and staying up to date with the latest industry trends and product developments
- Sharing your knowledge and expertise with customers to help them make informed choices
- Assisting customers with product selection, pricing, and availability
- Processing sales orders accurately and efficiently on the system and liaising with the warehouse team
- Collaborating with the teams in sales and the warehouse to meet sales targets and contribute to the overall success of the business and assisting in the warehouse when needed
- Proactively engaging with existing and potential customers to identify opportunities for upselling and cross-selling
- Nurturing relationships with key clients and maintaining regular contact to understand their evolving needs
Skills and Experience:
- Previous experience in a sales or customer service role, preferably selling on the telephone
- Knowledge of hardware products, power tools, industrial equipment, or construction supplies is advantageous
- Excellent verbal and written communication skills
- Ability to engage and build rapport with customers, understanding their requirements and effectively conveying product information
- Strong problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and empathy
- Results-oriented with a proven track record in achieving sales targets
- Comfortable with sales processes and techniques, actively seeking opportunities to upsell and cross-sell
- Able to manage multiple tasks simultaneously and prioritize effectively in a fast-paced sales environment
Apply today or call Emma for more details on 01228 812585 If this role isn’t quite what you are looking for, but you want to discuss your next career move in confidence, please call the office and one of the team will be happy to help.
NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy, and Disclaimers, which can be found on the NXT Recruitment website.
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