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Location

Bristol | United Kingdom

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Job description

Signature recruitment have partnered with a Bristol based healthcare provider in the hunt for a Coordinator to join the team and look after patient enquiries. Joining a large and friendly team, you will be responsible for both front of house and behind the scenes administration and customer support, ensuring patients queries are handled quicky and sensitively. This role is based around 4 different surgeries in south Bristol, across Bedminster and Southville. This is a great opportunity for someone looking for a local, friendly company who really value their staff.

The company have both full and part time roles available. If full time, the hours would be 8:15am – 6:45pm Monday and Friday alongside two additional afternoons. Part time hours are 26.5 hours from 1:15 pm to 6:45 pm. The role is office based due to its nature.

Salary and Benefits

• £11 per hour (£22,880 FTE) rising to £11.55 after 12 months (£24,024)
• 27 days annual leave + bank holidays
• NHS pension
• Cycle to work scheme
• Blue light card for shopping and eating discounts
• Excellent training and development

Responsibilities

• Working across 4 sites, this role is a mix of front of house (reception) and behind the scenes customer support across web, phone and email.
• Processing and dealing with online queries, booking appointments if necessary and consulting with the tirage GP with any queries.
• Reception duties including receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, polite, efficient and effective way.
• Answering phone queries, booking in appointments and following up with professionals.

Requirements

• Excellent customer service (both on the telephone and face to face) and problem solving skills
• Great communicator who enjoys working as part of a team.
• The successful candidate will be well organized helping to ensure our patients receive an efficient, professional and friendly service.

The small print: This role is available on either a full time or a part time basis. Full time is 40 hours, part time 26.5 (specific hours above). The role is office based and requires travel to different surgeries, all in the Bedminster area. For more information please contact Sara at signature today!

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.

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Job tags

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Salary