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Location

Fareham, Hampshire | United Kingdom

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Job description

At Aerial Direct we are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. 

We are currently looking for a Customer Service advisor to join our award winning team, the department work a shift pattern but don't worry you won't be working late into the night or every weekend!  The shifts are:

Week 1 - 08:30 - 17:00 Monday - Friday

Week 2 - 09:00 - 18:00 Monday - Friday

1x Saturday every 4 weeks (and we really mean that!) - 10:00 - 14:00

For the first 6 months you will complete training at our HQ in Fareham but after that you only need to be on site Tuesday's & Wednesday's, the rest of the time you can work remotely. 

So, what's in it for you?

• Support and training to ensure you reach your full potential
• The opportunity to earn up to £4,000 a year in bonus (with no sales!)
• Your birthday off every year
• 28 days holiday increasing for each year you are with us
• Company pension scheme
• All equipment you need to ensure you can work from home effectively 
• Free eye tests & support towards glasses 
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party & Employee Awards! 

 

If that sounds good, get in touch! 

 

Ideally you will have experience delivering customer service over the phone in a fast-paced environment.  However, a “can-do” attitude, drive and enthusiasm are more important.   

 

What will you actually be doing??

• Answering incoming calls and resolving customer issues, first time where possible
• Using your expertise in Aerial Direct’s products and services (expertise we’ll teach you) to exceed customer expectations
• Work to SLAs around call time and quality
• Build sustainable relationships with customers to ensure they have the best experience possible with Aerial Direct.

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Job tags

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Salary