London Borough of Hillingdon
Location
Uxbridge, Greater London | United Kingdom
Job description
Job Category : Revenue & Benefits
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.35
To deliver an efficient, effective revenue (council tax) collections and recovery service through the prompt and accurate processing of information from all sources.
Preferably experience of using NEC Revs and Bens back office system and Civica Document Management system. Understanding of council tax legislation .
Be responsible for setting accounts, applying reliefs ,discounts and exemptions and also the instigation of recovery procedures where necessary in accordance with council tax rules and regulations.
? Respond to enquiries from taxpayers by telephone, letter, email or in person in the most appropriate manner and within the council’s customer care standards
? Assist with the prompt dispatch of demand notices, recovery notices and review letters in accordance with agreed timetables
? Update the revenues database in accordance with procedures
? Deal with all system generated reports as instructed
? Assist the Court taking officer to provide evidence in support of the Council’s cases.
? Under the guidance of a Senior Officer assist with the investigation into any suspected fraud cases.
? Responsible for the prompt and accurate processing of information from all sources to update the Revenues database.
? Check and issue recovery notices in line with set timetables.
? Deal with complex complaints/enquiries
? Respond to FOI and Data Subject access requests.
? Maintain an understanding of the appeals process and in conjunction with the Senior Officer, assist with the preparation of cases for appeal.
? Ensure official complaints from taxpayers or their representatives are replied to in accordance with the corporate standards, to include Councillor and Members enquiries
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