Innovation and Technology Manager

Location

Darlington, County Durham | United Kingdom

Job description

Are you self-motivated, with a strong operational background and the ability to identify and improve processes? Are you looking for an exciting new opportunity working with senior colleagues and MPs? If so, we'd love to hear from you!

About the Team

We are looking to recruit an Innovation and Technology Manager who will sits within the Corporate Centre Group (CCG) of the Correspondence and Information Rights Team (CIRT).

The Corporate Centre Group delivers a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency and the Debt Management Office) to operate effectively and efficiently. We are a diverse group, both in terms of our professions and in our ways of working. Our colleagues are based across 3 sites in London, Darlington and Norwich.

The CIRT Team consists of:

The Information Rights Unit (IRU) who deal with requests for recorded information. The Correspondence and Enquiries Unit (CEU), who handle correspondence from the public and Members of Parliament (MPs). The CIRT Technology Team who lead on our change and improvement plans, run our case management system and provide day to day MI reporting in relation to FOI’s and correspondence received within the Treasury. The Data Protection team who advise on data protection across HMT We’re a friendly team based across London, Norwich and Darlington, and we encourage people from different ages, experiences, and backgrounds.

About the Job

Key accountabilities for this role will include:

1. Implementing the processes from when a correspondence case arrives to when it is sent out. Ensuring your team are able to work through these processes quickly and accurately.
2. Line management a of team, recognising, respecting and rewarding the contribution and achievements as well as dealing with dips in performance quickly, fairly, and appropriately.
3. Leading on management information (MI) and collaborating closely with CIRT and the wider department to understand business technology and data needs.
4. Drive continuous improvement in the correspondence process, promoting the role of automation and technology and supporting your team to embrace and deliver changes positively.
5. Drive improvement work to the case management system, ensuring it is utilised in the most effective way, spotting opportunities for improvement and helping to drive change forwards.
6. Responding to complex queries and ad-hoc tasks on behalf of the Technology team.
7. Oversight of the public enquiry line and case management system, ensuring guidance is kept up to date and followed.
8. Being in the office 60% of the time.

About You

The successful candidate will improve a process through releasing efficiencies with technology. You will influence conflicting stakeholders and be able to lead on a piece of work outside of usual responsibilities.

HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status.

Some of the Benefits our people love!

• 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King’s birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave packages
• Access to a generous Defined Benefit pension scheme with employer contributions of 27%
• Access to a cycle-to-work salary sacrifice scheme and season ticket advances
• A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT* network, faith and belief network)

For more information about the role and

Job tags

Salary