Apprentice Service Advisor Stoneacre Motor Group

Location

Wallasey, Merseyside | United Kingdom

Job description

What you will do in your working day

• Advise customers about necessary Service / Parts for routine maintenance / repairs
• Answer telephone queries and respond to customers’ needs
• Collect data from customers to facilitate and qualify the customer service or repair requirements
• Prepare repair order documents including pricing up parts required
• Deal with queries and complaints in a professional manner
• Demonstrate consistent good customer service

The training you will be getting

• Level 2 Customer Service Practitioner, including Functional Skills if required
• At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes

What to expect at the end of your apprenticeship

• You can progress throughout the company to management level and beyond

Job tags

Salary

£10.98k per annum